Refund Policy

Summary

All purchases on CharaGacha are final. Credit packs and subscription payments are not refundable, including unused credits and the unused part of a billing period. Please read this page before you buy.

You can try the service before paying: every new account gets free credits, with no card required.

Why Purchases Are Final

CharaGacha sells digital credits that are added to your account as soon as your payment goes through, and each generation has a real cost to us the moment it runs. When you buy, you ask us to deliver the credits immediately. Where the law allows, you agree that you lose any right to cancel the purchase once delivery has started.

Credits Are Returned When a Generation Fails

You are only charged credits for results you actually receive:

  • a request that is blocked by our safety filters before generation does not use credits;
  • if a generation fails, or the result does not pass our safety check, the credits are returned to your balance automatically.

This is a return of credits to your account, not a refund of money. We do not return credits because you do not like how a result looks; AI results vary, and you can adjust your description and generate again.

Subscriptions

  • You can cancel a subscription at any time from your account.
  • After you cancel, your plan stays active until the end of the period you already paid for, and it does not renew.
  • We do not refund the current period or past renewals. To avoid the next charge, cancel before your renewal date.
  • Monthly subscription credits do not roll over to the next month. Credits from credit packs do not expire.

Exceptions

We will put things right if:

  • you were charged by mistake, for example twice for the same purchase, or after a cancellation that we had confirmed;
  • you paid but did not receive your credits and we are unable to add them to your account;
  • the law where you live requires a refund. Nothing in this policy limits rights that cannot be waived.

If one of these applies, contact us with your account email and the order details, and we will look into it.

When a purchase is refunded, the credits that came with it are removed from your account.

Payment Processor and Chargebacks

Payments are processed by Stripe. In specific cases a charge may be reversed by Stripe or by your card issuer, for example to resolve a payment dispute.

If you have a problem with a charge, please contact us first. If a chargeback is opened, we may suspend the account and remove the credits from that purchase while it is reviewed.

Changes to This Policy

We may update this policy from time to time. The version on this page at the time of your purchase applies to that purchase.

Contact Us

Questions about a charge or this policy? Contact us:

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