Introduction
Welcome to CharaGacha (hereinafter referred to as "we", "our platform" or "CharaGacha"). We are committed to protecting your privacy and personal information. This Privacy Policy aims to clearly explain how we collect, use, store, and protect your personal information. By using our services, website, or products, you agree to the practices described in this Privacy Policy.
Information We Collect
1. Information You Provide Directly
When you use our services, we may collect the following types of information:
- Account Information: Including your name, email address, avatar, and other information you provide when registering or updating your account
- Payment Information: If you purchase our paid services, the payment is handled by our payment processor, Stripe. Stripe collects your card details directly; we never see or store your full card number, and only receive what we need to deliver your order (such as the amount, the plan, the country and the last four digits of the card)
- Contact Information: Information you provide when communicating with us via email, forms, or other means
- Subscription Information: Email address and preferences when you subscribe to our mailing list
2. Anonymous Information Collected Automatically
When you visit or use our services, we may automatically collect anonymous information:
- Device Information: Including your IP address, browser type, operating system, and device identifiers
- Usage Data: Information about how you use our services, including access times, pages viewed, and interaction methods
- Cookies and Similar Technologies: We use cookies and similar technologies to collect information and enhance your user experience
How We Use Your Information
We use the collected information for the following purposes:
- Providing Services: Managing your account, processing transactions, providing customer support, and delivering the core functionality of our website and services
- Improving Services: Analyzing usage patterns, optimizing user experience and features, and developing new functionalities
- Communication: Contacting you regarding your account, service changes, new features, or related products
- Security: Detecting, preventing, and addressing fraud, abuse, and security issues
- Marketing: Sending relevant product updates, tutorials, and promotional information (if you have opted to receive them)
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf, such as payment processing (Stripe), database hosting (Neon), cloud storage (Cloudflare R2), and email services (Resend)
- Compliance and Legal Requirements: When we believe in good faith that disclosure is required by law or to protect our rights and security or those of others
Data Storage and Security
We implement reasonable technical and organizational measures to protect your personal information:
- All payment information is processed through secure payment partners; we do not directly store complete payment card details
- We use SSL/TLS encryption to protect data transmission
- We regularly review our information collection, storage, and processing practices, including physical security measures
Your Rights and Choices
Depending on applicable laws in your region, you may have the following rights:
- Access: Obtain a copy of your personal information that we hold
- Correction: Update or correct your personal information
- Deletion: Request deletion of your personal information in certain circumstances
- Objection: Object to our processing of your personal information
- Restriction: Request that we limit the processing of your personal information
- Data Portability: Obtain an electronic copy of information you have provided to us
AI Generation Data
When you create a character, we store your description, the options you selected, the generated image and the generated profile in your account so you can find them in My Characters. Images are stored with our storage provider, Cloudflare R2.
To generate results, your description and options are sent to our AI service providers, fal.ai (images) and OpenRouter (text), which route requests to the underlying model providers. Before an image is generated, the text of your request is also checked by an automated content safety filter. Please do not include personal information about yourself or others in your descriptions.
You can delete any saved character at any time from My Creations, which also deletes its image from our storage.
Cookie Policy
We use cookies and similar technologies to collect information and improve your experience. Cookies are small text files placed on your device that help us provide a better user experience.
The types of cookies we use include:
- Necessary Cookies: Essential for the basic functionality of the website, including authentication and session management
- Analytics Cookies: Help us understand how visitors interact with the website through Google Analytics, Plausible Analytics, and Baidu Analytics
- Advertising Cookies: Used by Google AdSense to display relevant advertisements
- Performance Cookies: Help us analyze and improve website performance
You can control or delete cookies by changing your browser settings. Please note that disabling certain cookies may affect your experience on our website.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you discover that we may have collected personal information from a child under 13, please contact us, and we will promptly take steps to delete that information.
International Data Transfers
We may process and store your personal information globally, including in countries outside your country of residence. In such cases, we will take appropriate measures to ensure your personal information receives adequate protection.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will post the revised policy on our website and update the "Last Updated" date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us through:
We will respond to your inquiries as soon as possible.